Return and Exchanges
Risk Free, Satisfaction Guaranteed!
We are confident that you will be happy with your purchase from Belle Liz! However, if within 7 days after receiving the product you are not happy with your purchase, just contact us at firstname.lastname@example.org and we will walk you through the return and exchange process.
- All customers worldwide are eligible for our return and exchange policy.
- For Singapore customers, the parcel must be returned to our office in Singapore within 14 days from the date you receive your product.
- For international customers, the parcel must be returned to our office in Singapore within 21 days from the date you receive your product.
- We will only accept items in their original condition and packaging i.e. no wear and tear, no scratches, no odor, no defects, no signs that item is used and all original tags must still be attached.
- Should there be any damage during shipping and transit back to us, customer will be solely responsible. We recommend that you package the item the same way that we did so as to lessen the likelihood of damage during shipping and transit back to us.
- We will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value.
- All shipping charges are not refundable.
- All shipping costs associated with sending you refund or exchange will be borne by the customer.
- Packages that incur duties or customs or handling fees will be not be accepted or will be deducted from your refund.
- In the case of free shipping, if refunds are made, we will take shipping cost into consideration.
- Belle Liz will only accept returned parcels that are registered with a valid tracking number.
- Due to hygiene purposes, earrings and jewellery sets with earrings cannot be returned or exchanged.
- All sales items purchases are final and no returns or exchanges can be made.
- If you are exchanging for another item of higher value, you will have to top up the difference. If the item you exchanged for is of lower value, no cash refunds or store credits will be issued for the difference.
- There are strictly no cash refunds for all purchases made.
- For returned items, you will get your refunds in Belle Liz online store credits.
- In situation where exchanges are not possible, online store credits will be issued.
- Online store credits are valid for 6 months from the date of issue and it can be used to offset any purchase made at Belle Liz.
- Belle Liz reserves the right to reject any return and exchange.